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Shipping & returns
DELIVERY POLICY: Dupont offers delivery of your order as an option to the purchaser for an extra delivery-charge. The delivery charge within Toronto and the GTA is $199.00, and varies if outside. For insurance reasons, deliveries are made to your front door or main floor only. Dupont attempts to deliver your order as soon as it is available, however, some non-stock items can have lengthier back-order time-frames from the manufacturer.
- 72 Hour Inspection Window Policy -
Unless otherwise specified in a previously established agreement or contract, All Claims relating to damaged or lost goods, and shipping errors must be reported to our customer service department within 72 hours after their date of receipt.
The sooner a defect is discovered and brought to the attention of the Manufacturer the better.
30 DAY RETURN POLICY: A minimum 20% handling charge will apply on all returned goods.
CARTRIDGES and PARTS are non-returnable or refundable .
In Stock Item: 20% Handling Fee
Special Order Item: No cancellation or returns unless prior agreement has been obtained. Minimum 20% Restocking Charge
Custom Order Item: Non-Returnable or Refundable