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    Returns, Refunds, & Exchanges

    Thank you for shopping at Dupont Plumbing.

    If, for any reason, you are not completely satisfied with a purchase, we invite you to review our Returns, Refunds, and Exchanges Policy.

    The following terms are applicable for any products that you purchase with us.

     

    Interpretation and Definitions

    Interpretation

    The following definitions shall have the same meaning regardless of whether they appear in singular or in plural form.

    Definitions

    For the purposes of this Return and Refund Policy:

    Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Dupont Kitchen & Bath Fixtures, 2397 Eglinton Ave West, M6M 1S7.

    Goods: The items offered for sale on the service.

    Orders: A request by you to purchase goods from us.

    Service: The Website.

    Website: Dupont Kitchen & Bath Fixtures, accessible from https://www.DupontPlumbing.com/

    You: The individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.

     

    Your Order Cancellation Rights

    You are entitled to cancel your order within 30 days without giving any reason for doing so, unless your order falls into one of these categories:

    Gift Cards or Digital Items 

    CARTRIDGES and PARTS: Non-returnable or refundable

    Custom Order Item: No cancellation & non-returnable or refundable

    Special Order Item: No cancellation or returns unless a prior agreement has been obtained. Minimum 20% Restocking Charge

    Product must be complete in resalable condition

     

    The deadline for cancelling an order is 30 days from the date on which you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

    In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:

    By email: [email protected]

    By visiting this page on our website: https://www.DupontPlumbing.com/contact/

    By phone number: 416.656.6054

     

    Returned Goods

    30 DAY RETURN POLICY: A minimum 20% handling charge will apply on all returned goods.

    Product must be complete in resalable condition

    CARTRIDGES and PARTS are non-returnable or refundable .

     

    We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

    Fees

    A minimum 20% handling fee will apply to all returned goods

    In Stock Item: 20% Handling Fee

    You, the customer, are responsible for return shipping fees (i.e. packaging, tracking, and shipping via post) unless the product in question is deemed defective by the manufacturer.

     

    Claims & Damages

    All claims have a 48-hour inspection window after the product in question has been delivered to notify Dupont of any damages.

    The product which proves defective will be replaced at no charge. Responsibility for labour or other incidental costs remains with the customer. Dupont is not responsible for damages to the product incurred during installation or after the order has been delivered to the customer unless it is a manufacturer defect.

     

    Contact Us

    If you have any questions about our Returns, Refunds, and Exchanges Policy, please contact us:

    By email: [email protected]

    By visiting this page on our website: https://www.DupontPlumbing.com/contact/

    By phone number: 416.656.6054

     

    EFFECTIVE 5/24/2022

     

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