Customer Support

Dupont Plumbing Supplies
2397 Eglinton Ave. West
Toronto, ON
M6M 1S7

 

Tel: 416.656.6054
Fax: 416.656.5853

Email: [email protected]

 

HOURS:

Tuesday - Friday .................... 9:00 a.m. - 5:00 p.m. 

Saturday ................................... 9:00 a.m. - 4:00 p.m. 

Sunday ...................................... CLOSED

Monday ..................................... CLOSED

 

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             - 48 Hour Inspection Window Policy -

 

Unless otherwise specified in a previously established agreement or contract, all claims relating to damaged, lost goods, and/or shipping errors must be reported to our customer service department within 48 hours after their date of receipt.

 

The sooner a defect is discovered and brought to the attention of the manufacturer the better.

 

Dupont is not responsible for any lost, stolen, and/or damaged materials on a jobsite.

 

 

Service’s Dupont Provides

 

Jobsite Material Review & Re-organize………………………………… $99.00

 

 

30 Day Return Policy: A minimum 20% handling charge will apply on all returned goods

 

Cartridges and Parts are non-returnable or refundable

 

In-Stock Items: 20% Handling Fee

 

Special Order Items: No Cancelation or Returns unless prior agreement has been obtained. Minimum 20% Restocking Charge

 

Custom Order Items: Non-returnable or refundable

 

Delivery: To main floor or garage only

 

1 FAQs
1.1 Can I return these parts?

Unfortunately due to the nature of scale and diversity of service parts, we cannot take returns on parts. We recommend that you allow our experienced staff to review the necessary information needed to get you the right parts for your product.  

 

To be able to properly identify the issue and the part needed, we require any information you are able to provide, i.e. model numbers, photos and/or videos of fixture (tub, toilet, faucet, etc.), proof of purchase, etc. 

1.2 Is there a warranty on parts for my fixture?

When it comes to parts warranty, we always suggest you contact the manufacturer directly. If the product has a lifetime warranty on cartridges or other parts, they will normally send the cartridge/part directly to your home free of charge. 

 

These services require you to provide proof of purchase before they send out a part free of charge.

 

If your product was purchased through us within the last 4 years we are able to look up your order and email you the proof of purchase, any order before 2018 will require some digging into our files.

 

For any manufacturer contact information please contact [email protected], we will be more than happy to provide that information for you. 

1.3 My fixture is leaking, what should I do?

1. If you are unable to come in to the shop to assess, take a photo of the fixture and send it to our service department [email protected], our service department will contact you within 24-48 hours

 

2. If you are able to come in to the shop, shut water off to the fixture and bring the trim and cartridge in for the parts department to assess the product

1.4 Should I book an appointment to visit the showroom?

We highly recommend you book an appointment to visit the showroom!