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General terms & conditions

WARRANTY: Dupont sells only quality products from leading brand-name manufacturers. All products are covered by the manufacturer's comprehensive warranties. The manufacturers provide complete and documented warranties with every product. In the event you require warranty service, Dupont does maintain a copy of your purchase on file to assist in getting service from the appropriate manufacturer.


CLAIMS & DAMAGES: Product which proves defective will be replaced at no charge. Responsibility for labour or other incidental costs remain with the customer. Dupont is not responsible for damages to product incurred during installation or after the order has been delivered to the customer unless it is a manufacturer defect.


RETURNED GOODS: Dupont's goal is the customer's complete satisfaction. A full refund is generally given, however, in some cases where the purchased product was a "specialty" item, there may be a restocking charge. Returned goods must be returned in their original packaging and in resellable condition. No refund will be given on fixtures after installation, or for display items sold "as is" where the invoice is marked "final sale".