Privacy Policy
Privacy Policy
Last Updated: March 20, 2024 (Revised 2025)
This Privacy Policy explains how Dupont Kitchen & Bath Fixtures (“Dupont,” “we,” “our,” or “us”) collects, uses, discloses, and protects your personal information when you visit our website (www.dupontplumbing.com), shop in our Toronto showroom, or use our services.
By using our website or engaging with our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
Personal Information You Provide
We may collect the following information when you interact with us:
Name, email address, phone number, and billing/shipping address.
Payment details (processed securely through third-party providers).
Project information if you book a consultation (bathroom/kitchen plans, preferences).
Loyalty program and referral program participation details (account info, earned/redeemed points).
Communication history (emails, messages, inquiries).
Automatically Collected Information
When you use our website, we may automatically collect:
Device information (IP address, browser type, operating system).
Website usage data (pages viewed, time spent, clicks).
Location information (if enabled on your device).
QR code scan activity in our showroom (non-personal usage data, e.g., product codes scanned).
Cookies & Tracking
We use cookies and similar technologies to enhance user experience, analyze traffic, and support marketing. You can adjust cookie preferences in your browser.
2. How We Use Your Information
We use personal information to:
Process and fulfill orders, deliveries, and returns.
Provide consultation services, including follow-up communications.
Track and manage loyalty and referral program points.
Communicate special offers, promotions, or new products (unless you opt out).
Improve website performance and showroom experience (including QR code usage analysis).
Comply with legal obligations.
3. Sharing of Information
We may share information in the following cases:
Service Providers: Delivery companies, payment processors, and software providers.
Business Partners: Manufacturers or suppliers when coordinating orders or warranties.
Legal Obligations: When required by law or regulatory authorities.
Business Transfers: If Dupont is sold or merged, your information may be transferred as part of the business.
We never sell your personal data.
4. Data Retention
We retain personal information as long as necessary to:
Complete transactions and provide services.
Maintain loyalty program participation.
Comply with legal or accounting requirements.
Support product warranties and after-sales service.
5. Your Rights
You have the right to:
Request access to your personal data.
Correct or update inaccurate information.
Request deletion of your personal data (subject to legal and contractual obligations).
Opt out of marketing emails at any time.
To exercise your rights, contact us at [email protected].
6. Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal data from children.
7. Data Security
We use industry-standard safeguards to protect your personal information. However, no method of transmission or storage is 100% secure. Customers should also take precautions, such as safeguarding login credentials.
8. Links to Third-Party Websites
Our website may contain links to third-party sites. Dupont is not responsible for the privacy practices or content of those sites.
9. Changes to this Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised “Last Updated” date. Significant updates may also be communicated by email or site notice.
10. Contact Us
For questions or privacy-related requests, please contact us:
Email:[email protected]
Phone: 416.656.6054
Address: Dupont Kitchen & Bath Fixtures, 2397 Eglinton Ave West, Toronto, ON, M6M 1S7
Website Contact Page:dupontplumbing.com/service