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    Dupont Plumbing Supplies
    2397 Eglinton Ave. West
    Toronto, ON
    M6M 1S7

     

    Tel: 416.656.6054
    Fax: 416.656.5853

    Email: [email protected]

     

    HOURS:

    Tuesday - Friday .......................... 9:00 a.m. - 5:00 p.m. 

    Saturday ......................................... 9:00 a.m. - 4:00 p.m. 

    Sunday ............................................ CLOSED

    Monday ........................................... CLOSED

     

    HOLIDAY HOURS - 2022/2023

    December 24 - 27 .......................... CLOSED

    December 28 - 30 .......................... 9:00 a.m. - 12:00 p.m. 

    December 31 - January 2 ............. CLOSED

     

    _________________________________________________________________________________________________________________________________

     

    48 Hour Inspection Window Policy

    Unless otherwise specified in a previously established agreement or contract, all claims relating to damaged, lost goods, and/or shipping errors must be reported to our customer service department within 48 hours after their date of receipt.

    The sooner a defect is discovered and brought to the attention of the manufacturer the better.

    Dupont is not responsible for any lost, stolen, and/or damaged materials on a jobsite.

     

    Service’s Dupont Provides

    Jobsite Material Review & Re-organize ................................................ $99.00

     

    30 Day Return Policy: A minimum 20% handling charge will apply on all returned goods

    Cartridges and Parts are non-returnable or refundable

    In-Stock Items: 20% Handling Fee

    Special Order Items: No Cancelation or Returns unless prior agreement has been obtained. Minimum 20% Restocking Charge

    Custom Order Items: Non-returnable or refundable

    Delivery: To main floor or garage only

     

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    Frequently asked questions

    FAQs

    1.1 Can I return these parts?

    Unfortunately due to the nature of scale and diversity of service parts, we cannot take returns on parts. We recommend that you allow our experienced staff to review the necessary information needed to get you the right parts for your product.  

     

    To be able to properly identify the issue and the part needed, we require any information you are able to provide, i.e. model numbers, photos and/or videos of fixture (tub, toilet, faucet, etc.), proof of purchase, etc. 

    1.2 Is there a warranty on parts for my fixture?

    When it comes to parts warranty, we always suggest you contact the manufacturer directly. If the product has a lifetime warranty on cartridges or other parts, they will normally send the cartridge/part directly to your home free of charge. 

     

    These services require you to provide proof of purchase before they send out a part free of charge.

     

    If your product was purchased through us within the last 4 years we are able to look up your order and email you the proof of purchase, any order before 2018 will require some digging into our files.

     

    For any manufacturer contact information please contact [email protected], we will be more than happy to provide that information for you. 

    1.3 My fixture is leaking, what should I do?

    1. If you are unable to come in to the shop to assess, take a photo of the fixture and send it to our service department [email protected], our service department will contact you within 24-48 hours

     

    2. If you are able to come in to the shop, shut water off to the fixture and bring the trim and cartridge in for the parts department to assess the product

    1.4 Should I book an appointment to visit the showroom?

    We highly recommend you book an appointment to visit the showroom!

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